Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue. Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. Then, right click the file and run as administrator. * If you do not see an 'unblock' option you can ignore this step. After downloading, you should right-click the file, go to properties and click unblock.* Please update to the latest beta version. Both HM2 and HM3 support WPN if you have the latest version of our software's installed to support their major update they released last summer.
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